HarmonyzeCX is an AI-powered fractional Customer Success & Experience (CX) consultancy that helps startups and small businesses build, optimize, and scale their customer success operations. We combine high-touch strategy with smart automation to improve retention, customer satisfaction, and support efficiency.

"Fractional" means you get access to executive-level expertise and leadership in customer success and experience without the cost of a full-time hire. We act as your part-time Head of CX/CS, helping guide strategy, build systems, and train teams.

We work with:

• Early-stage startups without an in-house CS or CX team

• Growing companies looking to reduce churn and improve customer retention

• Businesses that want to use AI and data to scale support and engagement efficiently

We leverage AI and automation to optimize your customer success operations, including:

• Predictive analytics to identify churn risks

• Sentiment analysis from customer feedback

• AI-powered onboarding sequences and chatbots

• Health score monitoring using tools like Mixpanel, Metabase, and custom dashboards

We offer three core packages:

Essential ($1,500/month):

• Fractional CX leadership

• Journey mapping & onboarding strategy

• Basic SOP creation

• Monthly reporting

Growth ($3,000/month):

• Includes Essential

• Proactive engagement & churn prevention frameworks

• Health score setup

• Slack/chat support

Scale ($5,000/month):

• Includes Growth

• Full CX/CS team optimization

• Advanced analytics & segmentation

• 24/7 priority support & a dedicated consultant

We also offer custom plans upon request.

Our model is based on ongoing fractional support, but we occasionally take on short-term setup or audit projects for companies who only need initial structure and training. Contact us to inquire about availability.

Yes! Team training and enablement is a core part of our Scale and Custom packages. We help implement SOPs, onboarding flows, and performance KPIs.

The onboarding process occurs within the first 2 weeks and includes:

• Initial strategy session & intake

• Audit of current customer success efforts

• Tool & team evaluation

• Setup of priority CX/CS workflows

• Monthly plans are prepaid at the start of each month.

• We also offer 6-month and 12-month commitments with discounted rates (if paid in full).

• Services are billed as retainer-style, not hourly

We ask for 30 days notice for cancellation or plan changes. No prorated refunds are offered for mid-cycle cancellations. Early termination fees may apply for long-term contracts.

Absolutely. We understand every business is different. You can request a custom plan that fits your specific goals, timelines, or scope of involvement.

We combine:

• Executive-level strategy with hands-on implementation

• A data-driven, AI-enhanced approach

• Flexible, scalable services for growing businesses

We're not just advisors—we embed into your team to deliver real outcomes.