HarmonyzeCX is an AI-powered fractional Customer Success & Experience (CX) consultancy that helps startups and small businesses build, optimize, and scale their customer success operations. We combine high-touch strategy with smart automation to improve retention, customer satisfaction, and support efficiency.

"Fractional" means you get access to executive-level expertise and leadership in customer success and experience without the cost of a full-time hire. We act as your part-time Head of CX/CS, helping guide strategy, build systems, and train teams.

We work with: Early-stage startups without an in-house CS or CX team Growing companies looking to reduce churn and improve customer retention Businesses that want to use AI and data to scale support and engagement efficiently

We leverage AI and automation to optimize your customer success operations, including: Predictive analytics to identify churn risks Sentiment analysis from customer feedback AI-powered onboarding sequences and chatbots Health score monitoring using tools like Mixpanel, Metabase, and custom dashboards

We offer three core packages: Essential ($1,500/month): Fractional CX leadership Journey mapping & onboarding strategy Basic SOP creation Monthly reporting Growth ($3,000/month): Includes Essential Proactive engagement & churn prevention frameworks Health score setup Slack/chat support Scale ($5,000/month): Includes Growth Full CX/CS team optimization Advanced analytics & segmentation 24/7 priority support & a dedicated consultant We also offer custom plans upon request.

Our model is based on ongoing fractional support, but we occasionally take on short-term setup or audit projects for companies who only need initial structure and training. Contact us to inquire about availability.

Yes! Team training and enablement is a core part of our Scale and Custom packages. We help implement SOPs, onboarding flows, and performance KPIs.

The onboarding process occurs within the first 2 weeks and includes: Initial strategy session & intake Audit of current customer success efforts Tool & team evaluation Setup of priority CX/CS workflows

Monthly plans are prepaid at the start of each month. We also offer 6-month and 12-month commitments with discounted rates (if paid in full). Services are billed as retainer-style, not hourly

We ask for 30 days notice for cancellation or plan changes. No prorated refunds are offered for mid-cycle cancellations. Early termination fees may apply for long-term contracts.

Absolutely. We understand every business is different. You can request a custom plan that fits your specific goals, timelines, or scope of involvement.

We combine: Executive-level strategy with hands-on implementation A data-driven, AI-enhanced approach Flexible, scalable services for growing businesses We're not just advisors—we embed into your team to deliver real outcomes.